Never ignore the power of clear communication that produces results.
As a leader or business owner, you have already learned all about how to master the art of communication. It is an aspect which can not be ignored, particularly if your goal is to create a healthy and sustainable culture of the business.
And while we are well versed in the value of transparent and open communication, very few of us have been taught how it actually looks.
In his new book, All In: How Impactful Teams Create Trust from the Inside Out, leading expert and best-selling author Robb Holman discusses 5 simple principles of communication that you can begin to practice to bring real results.
- Take in silence.
Silence during social interactions can feel like a problem especially for extroverts— or even outright frightening! But it’s important in today’s fast-paced world that we let ourselves and the members of our team breathe. We become more aware, more discerning when we prepare for moments of silence without feeling the need to fill them up. Ideas will run smoother and there is no pressure to make decisions.
- Develop active involvement.
Most people are shuddering at the prospect of speaking out in public. In reality, it is said that public speaking is the biggest fear most people have (yes, even over death). While the Western World has encouraged us to be passive consumers in many ways, this type of engagement doesn’t benefit us in the workplace. To practice generating active participation you don’t need to force yourself into a huge public speaking event. Simply start with the circumstances in which you are regularly: Ask questions, answer questions, and get people to talk about what concerns them.
It’s quite natural that your feelings, ideas and opinions vary from those of your teammates. While this fact of human existence has given rise to an abundance of conflict, it can also be used for good: building a thriving company of diverse thinking.
- Simply be yourself.
Getting to know yourself is the first step towards being yourself. What are the key principles you hold? Your strengths and weaknesses? The best talent or ability you’d like to share on the job? Sometimes we forget being ourselves, thinking we just have to get our work done quickly and efficiently. But by being consciously who you are, you are giving other people permission to do the same. Who you are becomes a gift to those you lead-a legacy you leave behind that can even have an impact on future generations.
- Tell the story
Plain and simple: Everybody needs to tell a story. Everybody has unique experiences in life and that gives them a unique perspective. Holman is no stranger to this concept as on the Love in Action podcast he shared with me an incredible story of how he witnessed a real-life miracle after being diagnosed with a mysterious illness that he believed would kill him.
You have a history to his credit, and so do all the others! That is why we have favorite books and movies— we link to the characters, relate to the stories and feel inspired by them.
Instead of hiding or dismissing stories in the workplace as trivial, learning to tell your own story helps the team understand how to communicate with you while opening the floor to share their own story.
- Know the language of belief.
In 2017, Gary and Paul White written Languages of Recognition in the workplace, showing how the same trends that improve romantic connections relate in different manners in workplaces (receiving or experiencing gift, price, words of statement, deeds) Psychologist and philosopher William James said, “The most profound concept of human nature is a desire for recognition,”
It means anything when we create a new relationship, deal with a client individually or have a staffing meeting. A grateful hug, a word of appreciation or a few extra minutes can be a game changer. We continue to learn how to communicate with them as individuals, building confidence and sharing presence with others.
Holman advises us to note this: what is there for them is for you, too. You win, if they win. And we build teams, places of work and larger communities of all-in – one individuals.